PennaRossa Modena

General conditions Contacts = sales@pennarossamodena.com For any need or request, you can write to us using the channels made available on our site Before taking any action, make sure you have carefully read all our conditions

By registering an order, you implicitly accept the provisions of this page The PennaRossa Modena logo is the exclusive property, its copying, use and / or unauthorized disclosure is prohibited

General conditions:

All customers must know the normal operating conditions for web orders, before making any purchase or registering an order.It is not the purpose of the general conditions to provide technological information or use of the websites, let alone give information on devices and software on the use of cookies is indicated on the specific pages of the technical service provider (register.it) We issue a regular electronic receipt or receipt, the VAT applied is 22% for each service, as per national provision If you need to issue an invoice, have take care to fill in all the necessary business data when registering or in any case before registering an order: no administrative changes are made afterwards for any reason If you have a special request relating to: payments, delivery, ingredients and allergens make sure to contact us before order registration. Subsequently we cannot guarantee the fulfillment of your request and we do not assume any responsibility for events or collateral problems All tax documents released to customers are exactly as ordered, it is not possible to make changes on values or number of documents issued conditions: 1) by registering a order, you are obliged to comply with the same which becomes legal with a binding effect by law2) partially canceled orders must be re-registered if the payment was made immediately by credit card (the payment and the order are canceled in full) 3) partially canceled orders do not have to be re-registered if the payment chosen is on delivery 4) register an order only if you are willing to pay it, PennaRossa Modena reserves the right to take legal action in cases of default 5) PennaRossa Modena reserves the right to take any action aimed at safeguarding one's good name and market, q If there are situations of defamation or damage on the part of registered users 6) PennaRossa Modena is free to cancel any order within 4 hours of registration if adverse conditions, force majeure or extraordinary unforeseeable events occur, informing customers via email and refunding in full any amounts paid We ship on Monday, Tuesday, Wednesday, Thursday and Friday

Prices and taxes:

We sell and deliver products with departure from Modena Each displayed product shows the price including VAT per item or package, as indicated in the articles, but does not include shipping costs All shipments and consequent rates, including free shipping, are always indicated in the cart o in the "Shipping and returns" section of this site by changing the delivery area, the shipping cost may consequently change all shipping prices are always visible in the basket at the time of check-out Customers are responsible for any extra-cost derived from them , such as absence at the time of delivery or being located in a disadvantaged area In the case of sales outside the EU, customers are responsible for paying local and import taxes. DOCUMENT ISSUING: we issue a regular receipt or invoice request. fiscal document, this copy must be requested when ordering. in compliance with the national regulations for the sale via the WEB, we are not required to deliver tax documents, but only to issue and register in our accounting archives You can request a copy of the tax document after delivery by email, by contacting our address: sales @ pennarossamodena .com If you wish to receive an invoice for your purchases, fill in the required data correctly and completely at the time of the order. Any specific administrative request must be sent at the time of the order and in any case until midnight of the day before the delivery date. no changes will be made after delivery

Payments:

Payments can be made using one of the following methods:

• Bank transfer (in this case the customer must make sure that the payment is visible before the delivery date, otherwise the order will not be processed) Credit card when ordering: VISA, Mastercard, American Express and another large number of circuits

Shipments and deliveries: 1800 times Modena is free to choose the most suitable delivery service for each individual order, in terms of quantity and address. 1800 times Modena, respects all legal constraints for its deliveries

TYPES OF DELIVERY:

FREE SHIPPING (where indicated)

SERVICE USED: PennaRossa Modena is free to choose the type of service according to the country of destination

TRACKING: MarteModena is free to choose a service with tracking or not, depending on the country of destination or the value of the cart

DELIVERY TIMES: from 3 to 40 or more working days, depending on the type of service chosen

DIMENSIONS: any type of package

INSURANCE not included automatically

NOTE: free shipping is a special offer from MarteModena for our customers: this option is not valid for all countries in the world and not for all products. ask for more details or information

Unlimited registered mail value - PostNL express postal service

SERVICE USED: Registered POSTAL or Insured Mail

TRACKING: yes, IT side (posteitaliane.it) - OUTSIDE IT (local postal location site) - For the PostNL service, traceability is complete everywhere through the site https://mailingtechnology.com/tracking/

DELIVERY TIME: usually between: several days / up to 30 or more working days (depending on the final country)

SIZE: Small parcels / PostNL any type of parcel

INSURANCE not included automatically - PostNL insurance NOT included

EPS: express postal service

SERVICE USED: POSTAL EMS or RAPID

TRACKING: yes, all over the world (posteitaliane.it)

DELIVERY TIMES: generally between: a few days / up to 7/8 working days (depending on the destination country)

SIZE: small, medium and large packs

INSURANCE not included automatically

Express delivery value

SERVICE USED: Express Courier (FEDEX, DHL or UPS) - choice MarteModena

MONITORING: yes, the carrier's website

DELIVERY TIMES: usually between: 1 day / up to 4 working days (depending on the final country)

DIMENSIONS: all kinds of packages

INSURANCE included

PRODUCT WARRANTY:

PennaRossa Modena guarantees its products for life against manufacturing defects.

The guarantee is international and is valid for all countries in which it can be enforced, with the exception of wars or limitations by international organizations that guarantee freedom and free trade in those countries.

The warranty is valid and payable only in case of presentation of a regular purchase document or warranty coupon correctly filled in by us or by the dealer. The purchase receipt, as well as the receipt or invoice, will be considered suitable documents for the guarantee request.

The warranty covers only manufacturing defects and in no way accidental or breakage caused by the buyer or third parties.

The warranty does not cover damage caused by accidental extraordinary natural events such as earthquakes, tsunamis, lightning or any other event that can be classified as unpredictable

Each buyer, regardless of the country of origin, is responsible for the shipping costs to be incurred for the return or for delivery to the nearest dealer; once the object reported as defective has been received, our technical department will take care to contact the owner or dealer to communicate the response of the opening of the warranty repair case.

If accepted, the cost of returning it to the buyer or dealer will be at our expense.

All our shipments are insured: in case of purchase via the web, any damage or breakages caused by the courier during the delivery process require an insurance reimbursement procedure. We will replace the damaged goods at no additional cost to the buyer, in compliance with the times provided by the courier for the processing of these practices.

Since these are handcrafted products, in particular hand-painted, PennaRossa Modena is free to choose whether to repair the defective object received or replace it, based on the feasibility and availability of the necessary details, always respecting the purchase fees and possibly only improving (upgrade) the characteristics of the replacement product.

Customer service - after sales

If you want to make a complaint:

• take pictures and collect as much information as possible about the subject of the complaint and send it to: sales@pennarossamodena.com wait for our reply our company will endeavor to resolve the problem as soon as possible. Among the possible solutions: sending a new product for free or refunding, according to the degree of approval of the complaint

If you encounter an undocumentable problem, proceed in this way

• contact us describing the subject of the complaint wait for our response, we will notify you if a visit and inspection of the product is necessary in case of necessary inspection the customer undertakes to keep the product until the execution of the same, under penalty of automatic forfeiture of the complaint if the complaint is accepted, the solutions are identical to those of the previous point

Customer communication:

our hours: ROME, GMT   1 Monday - Friday: 9:00 AM - 16:00 PM Saturday and Sunday are not considered working days, replies to messages sent on these days may be delayed in replying PRIVATE CUSTOMERS: we respond to messages received from Monday 9:00 AM until Thursday 16:00 PM We ONLY reply to messages received correctly on our site in order to correctly maintain the thread of communications, messages sent via social networks will have the only response request to be sent within the site www.pennarossamodena.com If your messages refer to a specific order, please include this information in your message to facilitate our research and speed up the response We do not respond to complaints by telephone, our number is only for utility and commercial functions BUSINESS CUSTOMERS: We reply to messages received from Monday 9:00 AM to Friday 16:00 PM We ONLY reply to messages received correctly body within our site in order to correctly maintain the thread of communications, messages sent via social networks will have the only response request to be sent within the site www.pennarossamodena.com If your messages refer to a specific order, for Please include this information in your message to facilitate our research and speed up the response If your message requires a telephone contact, add this information within it We do not respond to complaints by phone, but you can call us in case of specific urgent problems or to special orders

Marketing:

by registering to make purchases, you automatically agree to receive communications and marketing updates on our products, if you no longer want to receive our communications you can remove your email address from our lists directly using the dedicated function within the newsletter

Social Media Agreements:

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Fair Play:

every day we learn something new;

every day we try to improve our products and services;

sometimes we make mistakes, but sometimes you make mistakes too ..

If you think you have a problem, take it to heart and let us know politely.

For every question there is an amicable solution and we are sure to find it.

Your feedback for every purchase is very important to us and remember: the good company is not the one that never has problems, but the one that always solves them

PennaRossa Modena is a trademark ownered by:
1800 volte Modena di Marco Rossi
Stradello del mulino, 9
41126 Modena